Support
Need help? We're here for you. Find answers below or reach out to our team directly.
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Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen. You'll receive an email with a secure link to set a new password. If you don't receive the email, check your spam folder or contact support.
How do I get access to PE 360?
PE 360 access is managed by your school or district administrator. Contact your administrator to request an invitation. Once invited, you'll receive an email with instructions to set up your account.
What devices are supported?
PE 360 is available as a mobile app for iOS (with Android coming soon). Contact your school or district administrator for information about supported platforms.
How is student data protected?
We take data security seriously. All data is encrypted in transit, passwords are securely hashed, and access is controlled through role-based permissions. We comply with FERPA requirements for student education records. Read our Privacy Policy for full details.
Can I request my data be deleted?
Yes. You can request access to, correction of, or deletion of your personal data by emailing privacy@pe360.co. Schools and districts may also submit data requests on behalf of their users.
Who do I contact for billing questions?
For billing, licensing, and contract inquiries, please contact your district administrator or email us at support@pe360.co.
Response Times
We aim to respond to all support requests within one business day. Critical issues affecting platform access or data integrity are prioritized during business hours (Monday–Friday, Pacific Time).